This article by Chip Ward is painful to read. He talks about the homeless people he dealt with at the Salt Lake City public library - and about the issue generally. But it's the stories of individuals and the complexity of dealing with them that really gets you.
I wasn't sure I should post this here. I don't want to discourage anyone from a career in libraries. But this is one of the realities at a lot of libraries, and an issue none of us should ignore.
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I've read pieces about libraries and the homeless population before, and you're right -- this article takes things to a whole new level. Still, it is interesting to read these stories. Better we be prepared than surprised.
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